Mike’s Experience

Palm Beach Gardens, Florida

Training and Development Manager, Jan 2009 – Present

  • Analyze training needs to develop new training programs or modify and improve existing programs or train clients/employees on all existing systems with enthusiasm and professionalism
  • Experienced and willing to travel 100% without any restrictions globally to ensure adoption
  • Competent to manage within company/client guidelines, travel arrangements and expenses
  • Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops
  • Committed to Excellence, uphold confidential company information ethically and responsibly
  • Confer with management and conduct surveys to identify training needs based on projected production processes, changes, and other factors
  • Train instructors and supervisors in techniques and skills for training and dealing with employees
  • Conduct or arrange for ongoing technical training and personal development classes for staff members
  • Monitor, evaluate, or record training activities or program effectiveness
  • Offer specific training programs to help workers maintain or improve job skills.
  • Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives
  • Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures
  • Negotiate contracts with clients including desired training outcomes, fees, or expenses
  • Develop alternative training methods if expected improvements are not seen
  • Provide companies with confidential cost effective outsourced training solutions, exclusively protected for each organization
  • Experienced with using Microsoft Outlook, Power Point, Word, Excel and Dynamics CRM

DOWNSKINS INC, Aitkin, Minnesota

Restaurant General Manager, Mar 2002 – Dec 2008

  • Directly responsible for all licenses and compliance with local and state agency including HACCP, Food Safety Certification
  • Experienced with using and point of sales system and Microsoft Outlook, Power Point, Word, Excel for inventory control
  • Oversee activities directly related to making products or providing services
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes


Regional Manager, Dec 1995 – Mar 2002

  • Formulate, direct and coordinate marketing activities and policies to promote relationships and generate new business between field managers and loan origination dept
  • Conducted performance evaluations of each market by account manager and production to oversee daily activities
  • Assisted HR throughout the recruiting, hiring, training process
  • Required 75% travel into each market located in eight western states, including California, Oregon, Washington, Arizona, Nevada, Idaho, Utah, and Colorado to ensure monthly goals were met by ten Account Executives
  • Executed a high accountability strategy and fostered commitment to excellence teamwork and customer service
  • Resolve complaints regarding sales and service by restoring relationships
  • Analyze applicants’ financial status, credit, and property evaluations to determine feasibility of granting loans
  • Focused on employee growth, provided one on one coaching, oversee employee daily activities to close any gaps
  • Grew market volume to sustain 16-million-dollar monthly loan portfolio
  • Exceeded sales and customer satisfaction goals


  • Competent classroom facilitator, combined with a dynamic style of learning experience
  • Excellent Listening and Organizational skills
  • Focused Competent Leader and Driver of Adoption
  • Excellent Communication (English) written and speaking with influence and authority
  • Diverse multi-cultural training experience and engagement
  • Forward strategic thinker, ability to motivate and encourage towards maximum performance
  • Flexibility and stress resistance, team player, positive personality, professional appearance
  • Expert level certified coach, competent to perform one on one coaching with diverse clientele including executives
  • Ability to learn new systems quickly and provide outstanding employee training and learning experience.
  • Experienced in customer service and detail oriented with strong interpersonal skills and ability to develop great relationships
  • Comfortable in front of any size audience, including stakeholders, all management and staff
  • Focused on increasing awareness and emotional intelligence within a workplace
  • Strategic training approach with executive-level experience in management adoption